Note, they also delivered my flowers much earlier than planned and never left me with a contact number in case I needed to get a hold of them!
Given my experience, I would not recommend Carlsons to anyone who isn't spending upwards of $40k total for your wedding as they will cast you aside if necessary as long as their decision makes them more money.
I was recommend to this florist through a friend and was unfortunately so disappointed!
I did my event rentals, day of coordination and florals through Carlson's. I booked him around April or May 2016 for my September 2017 wedding. James told me that because I was the first bride who had booked for my date, he would likely be my coordinator. Awesome! He is widely regarded as the best at what he does in Savannah. He told me that we could make any adjustments we needed to at any time.
Before hiring them I provided their team with a document brief, including photos, of exactly what I was looking for. They were flexible enough to work with my budget and I contracted them fairly quickly trusting their great reviews.
When I emailed James to express my disappointment, he told me that it had been agreed that he would focus on brides who did full planning rather than day-of. He said that illness does not provide forewarning and that five other weddings were also spoiled because of this illness. While that's all likely true, he and his staff behaved incredibly unprofessionally in communicating information to me. The negative feelings I associate with my wedding day will fade, but I will have to live with my decision to use Carlson's for my day-of coordination until they do.
My wedding morning was spent frantically trying to remember details I had long since stopped worrying about.The night of my wedding, my gifts and cards were moved to my mom's car and the car was left unlocked for the remainder of the reception at night in downtown Savannah. In the end, they did a beautiful job with flowers and rentals and none of my guests knew what I had been through.
When it came time to make adjustments, I occassionally received some rather rude responses. For example, I emailed in early 2017 to ask whether they would decorate my cake and whether there were special considerations I needed to make to make decorating easier. The response I got was simply "We don't specialize in cakes. Call your baker." It started to become clear at this point what they thought of me, but I shrugged it off since my wedding was nearly a year away.
After much work to find a contact they ended up sending me a new bouquet which was the color I wanted BUT the bouquet was all crooked and looked like it had been done by a 5 year old. I could have gotten a nicer and cheaper bouquet from Publix to be honest!
James and his team are probably the most professional planners and designers I know. They are always in contact, are overall great to work with, and are always on top of things! Definitely recommend them!
To my absolute disappointment my flowers came in completely wrong, my bouquet being the worst item. I ended up spending about 2 hours, on my wedding day, trying to get a hold of someone in their store to fix their mistake.
I wouldn't recommend using them, you can get more value for your money elsewhere.
A week before my wedding, my timeline was sent to vendors. I had made some tracked changes and added comments, but none of the comments were incorporated into the timeline - details like making sure the guest transportation returns to pick up the wedding party for the reception, making sure that all family members have boutonnieres or corsages, and how gifts and other items were to be handled following the reception. They made these changes and sent the new timeline to vendors without cc'ing me.
My husband and I did a vow renewal for our 20th wedding anniversary a coupe weeks ago at the Gingerbread House downtown Savannah, GA. I knew James and his team would do an amazing job with all the decor and florals! I literally cried happy tears when I walked in and saw what they had done!! I knew it would be beautiful..but..it blew me away and was absolutely drop dead stunning!!! The tall airy table arrangements and sparkling place settings and satin table linens and the gorgeous floral garlands that draped everything everywhere..and the candlelit aisle with rose petals and garlands lining the way...I had never seen anything so beautiful. It was more than we could have imagined or hoped for. Thank you so much James and your talented staff for making our 20th wedding anniversary and vow renewal picture perfect and memories that will last a lifetime. :)
The day before my wedding, I arrived at the church for rehearsal. A woman who was not Liz came up to me and asked me not to freak out but that Liz would not be able to make it, so this woman (her mom) would be taking over. This information was dropped on me in front of 30 people 23 hours before I was to walk down the aisle. I really didn't mind until it became apparent that my new day of coordinator had not been briefed and was asking me questions I had decided months prior, questions James had told me not to worry about because they would handle all of it. I assume that James and Liz knew that Liz was sick at least an hour or two prior to my rehearsal, yet they didn't have the courtesy to call me and discuss our options. Instead, they flung a half-thought out file folder at Liz's mom and had her handle it as best she could.
In August 2017, I booked an appointment to go in for a final consultation. When I walked in and saw my table setup, I was BLOWN. AWAY. It was beautiful. Any time my mom or I would bring up a question or a concern, James would say "Don't worry about that. We take care of all of that for you." He also let me know that his wife Liz would be my day-of coordinator. I was disappointed but had already gathered that I was a lower priority. I didn't mind because she is also great at what she does.
Although their team tried to fix the issue, the headache it cause me on my wedding day and not getting the bouquet I wanted was a very unpleasant experience.
Carlson S Premier Events Event Design Floral S Planning And Rentals is a US Florist based in Springfield, Georgia. Carlson S Premier Events Event Design Floral S Planning And Rentals is located at 1569 Georgia Highway 21 South, Springfield, GA 31329, USA.
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